Welcome to OnTrip Egypt (“we,” “our,” “us”). Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or use our website ontripegypt.com and our related services.
1. Information We Collect
We may collect the following types of personal data when you visit our website or use our services:
Contact Information: such as your name, email address, phone number, and country of residence.
Booking Details: travel dates, tour preferences, accommodation details, and passenger information.
Payment Information: payment method, transaction details (processed securely via third-party providers).
Cookies and Analytics: information about your browser, IP address, device type, and site usage (via tools like Google Analytics or Meta Pixel).
Communication Data: any information you send via contact forms, email, or live chat.
2. How We Use Your Information
We use your information to:
Process your bookings, payments, and travel arrangements.
Respond to your inquiries and provide customer support.
Personalize your experience on our website.
Send booking confirmations, travel updates, or promotional offers (only if you consent).
Improve our website, services, and marketing efforts.
3. Cookies and Tracking Technologies
Our website uses cookies to improve functionality and analyze performance. Cookies help us understand user behavior and enhance your browsing experience.
You can disable cookies through your browser settings, but some parts of the site may not function properly if you do so.
4. Sharing Your Information
We only share your data when necessary to deliver our services, such as with:
Payment Processors: to complete secure transactions.
Partner Operators and Hotels: to confirm travel bookings.
Marketing and Analytics Tools: like Google Analytics or Meta (Facebook) for site improvement and advertising insights.
We do not sell, rent, or trade your personal information to third parties.
5. Data Security
We use appropriate administrative, technical, and physical safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
All online payments are processed via secure, encrypted channels in compliance with PCI-DSS standards.
6. Your Rights
You have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent for marketing communications.
Lodge a complaint if you believe your privacy rights have been violated.
To exercise these rights, please contact us using the email below.
7. International Data Transfers
As we work with partners in different countries, your information may be transferred and processed outside your home country. We ensure that all such transfers comply with applicable data protection laws.
8. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.
9. Links to Other Websites
Our website may include links to external websites operated by third parties. We are not responsible for the privacy practices or content of these sites.
10. Updates to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated “Effective Date.”
